Island Communications Ltd (ICL) has been providing innovative connected solutions for almost 20 years now, with the main focus being the logistics and fleet management industry. The company pioneered GPS-based solutions since 1997, enabling companies to track and have better control over their fleet operations. To date, ICL services over 300 customers both from the private and public sector and providing visibility for over 3,000 assets including all types of commercial as well as non-commercial vehicles including trucks, cars, motorcycles, tractors as well as boats.
In terms of growth and branding, the past financial has been pivotal for us. We have started both product and market diversification, and in line with this, we have reviewed our brand position. Our logo and tag line has been revamped, setting the base for our growth. With our hand holding project implementation approach, coupled with our MQA-approved fleet management training course, companies have been able to benefit from at least 15% reduction in the operating cost of their vehicles. Emphasis has also been laid on the importance on frequent face-to-face customer visits, which helps strengthen our customer relationship and improve customer retention. We have also been registered as corporate member of the Chartered Institute of Logistics and Transport, UK.
Our mission is to encourage creative thinking and promote a strong customer focus culture within an ethical and sustainable environment. To effectively communicate with all our stakeholders.
Our vision is to become the market leader providing innovative connected solutions worldwide, delivering exceptional customer satisfaction whilst acting as a responsible corporate citizen.
We find purpose and take responsibility in the course of our work and believe that trust is the underlying factor for all successful venture. We work together towards a common vision and are driven by our quest for service excellence.
Quality Assurance Officer
Customer Care Officer
Nicolas Chui Chun Lam
Software Support Officer
HR / Admin Executive
Senior Customer Care Officer
Kureeman Uways Muzzammil
Product Development & Customer Care Executive
Senior Technical Supervisor
Customer Relations Officer